Domestic Shipping Policy
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on Sundays or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
At the moment we only ship within the continental United States. Plans to expand internationally are on the horizon so make sure to check back frequently.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Shipment method
USPS: Priority Mail *
Estimated delivery time
1-3 business days depending on your location
Shipment cost
FREE SHIPPING on all orders of $65 or more. Priority shipping can range from $7.95 to $12.95
* At the moment we do not offer overnight shipping
Delivery delays can occasionally occur. Due to holiday seasons, natural disasters, and weather conditions.
Shipment to P.O. boxes or APO/FPO addresses
Oli + Lu's ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Refund Policy
-----
No Returns/Exchanges on items that are not damaged. We must be notified within 5 days of receiving damaged goods in order for an the exchange process to begin.
There are NO exchanges on items that are not damaged.
Sale items (if applicable)
Unfortunately sale items cannot be refunded or exchanged. All sales are FINAL on sale items.
Damaged items
If you received your order damaged, please contact us at info@olilus.com so that we can provide you with a product that is not damaged.
To return your damaged product, you should mail your product to: 16731 Santa Ana Ave #310969 Fontana California US 92337.
Please save all packaging materials and damaged goods before filing a claim. Photos will be required when making a claim.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $65, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
-----
