FREE SHIPPING on all U.S. orders of $65+

FAQ

Are your products vegan?   For the most part. Ingredients we use are plant based carrier oils, butters, and waxes. Honey is used - which is where the term vegan may not necessarily be correct. Many consider bees to be an animal due to the impact bees have on our life (they pollinate everything which allows for the usage of plants within our daily lives). Due to the usage of honey we would say we are vegan-vegeterians! Products that contain honey will be labeled as vegetarian. No chemicals used other than 1% preservative for our sugar blends - or any product that would come into contact with water. 

 

Are your products tested on animals? No! All products are tested on ourselves or volunteers (aka family and friends). We don't promote or sale any products we ourselves don't use. 

 

Why is preservative used?  We use a preservative in our sugar blends because there is a high probability the product will be used in the shower or around water. This is to preserve the life of the product. All other products unless specified do not contain a preservative.

 

Where can I buy your products? All products can be bought via our online store. We have partnered with our local salon The Hair Cafe to bring you our quality products in real time. Products can be tested right within the salon. You can shop in-store today! A list of all retailers is available.

 

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on Sundays or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

At the moment we only ship within the continental United States. Plans to expand internationally are on the horizon so make sure to check back frequently.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method

USPS: Priority Mail *

Estimated delivery time

1-3 business days depending on your location 

Shipment cost

FREE SHIPPING on all orders of $65 or more. Priority shipping can range from $7.95 to  $12.95

* At the moment we do not offer overnight shipping

Delivery delays can occasionally occur. Due to holiday seasons, natural disasters, and weather conditions.

Shipment to P.O. boxes or APO/FPO addresses

Olivia + Lucille Co. ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

Refund Policy

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No Returns/Exchanges on items that are not damaged. We must be notified within 5 days of receiving damaged goods in order for an the exchange process to begin.

There are NO exchanges on items that are not damaged.

Sale items (if applicable)
Unfortunately sale items cannot be refunded or exchanged. All sales are FINAL on sale items.

Damaged items

If you received your order damaged, please contact us at hello@olivialucilleco.com so that we can provide you with a product that is not damaged.

To return your damaged product, you should mail your product to: 10950 Arrow Route #2362 Rancho Cucamonga Ca 91729

Please save all packaging materials and damaged goods before filing a claim. Photos will be required when making a claim.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $65, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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How often can I use the products?

Luxe Bomb: Use as often as you like. (Can get 1-2 uses out of 1 bath bomb)

Sugar Blend: Can be used daily but is suggested to be used no more than 3 times a week.

Whipped Body Cream: recommended twice a day - once in the morning and once at night and anytime in between!

Bath Oil: Can be used everyday in the bath/shower and on skin. Be careful when getting in and out the bath/shower

Luxe Oil: Used on skin daily 

 

What is the shelf life for your products? The shelf life on our products is 6-12 months due to the fact that there are no chemicals used and the butters and carrier/essential oils act as a natural preservative. This stands even with the preservative in the sugar blend. Whipped body cream's shelf life is 12 months with no added preservative. Shelf life label is located on the back side of the container.

 

Will any products make me break out? We test all products on ourselves and have very sensitive skin. However those who suffer from severe eczema or other severe skin ailments, tend to be irritated with products that have fragrance associated with them. Although our products contain fragrance oils, 1% is as much as we put in all products. However, even this small amount of fragrance may irritate skin. Test a small area of your skin for about two days. If irritation occurs, discontinue use of the product.

 

Do you have discounts? We do! Join our mailing list in order to be informed of new discounts and new products. Subscribers get exclusives offers at random times! Make certain you are on our mailing list to get offers that others don't get. Join today!